Shipping Policy
We value our customers' time & money and strive to ensure that they receive their purchased product in the finest condition on or before the committed date. To achieve this, we have partnered with leading logistics/courier companies such as Delhivery, First Flight, Overnite Express & Ecom Express.
Delivery Timeline
While the delivery timeline depends upon the delivery address of the customer, a general range to keep in mind would be 2–5 days.
For Metros & Tier 1 cities, delivery may take 3–4 working days, while for Tier 2 & Tier 3 cities and rural areas, it may take 5–7 working days.
Shipping Charges
Pan India: We provide free shipping across India.
The whole order amount will be refunded if the order is cancelled (within 24 hours of placing the order), lost, or undelivered to your preferred location.
If your parcel is damaged or tampered with when you receive it, please refuse to accept it. You can call our customer care at +91 9876543210or email us at [email protected], mentioning your order number, and we will make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Cancellation Policy
Fabric Hub reserves the right to cancel any order without prior notice if the order cannot be fulfilled due to stock unavailability, pricing errors, product discontinuation, suspected fraudulent activity, or any other circumstances beyond our reasonable control. In such cases, any applicable refund or communication regarding the cancellation will be processed within a reasonable timeframe.If a customer wishes to cancel an order after it has been confirmed, they must contact our customer support team via the email address or contact details provided on the Website and include their Order Number for reference.Orders may be cancelled within 24 hours of placement, provided they have not already been processed, cut, packed, dispatched, or shipped. No cancellations will be permitted after 24 hours except under exceptional circumstances and solely at the discretion of Fabric Hub. Where a cancellation is approved after this period, any refund may be issued as a store credit, credit voucher, or by another method determined by Fabric Hub.
All cancellation requests must be submitted through the official email address provided on the Website. Requests made through telephone calls, social media messages, or online chat services may not be considered valid cancellation requests.
SALE
Discount coupon codes are not applicable on sale products.
Customized Products / Orders
Customized products cannot be returned or exchanged unless there is a manufacturing defect.
There will be no discount available for the customization cost of any product.
Facetime or Skype Call Orders
Products ordered on Facetime or Skype calls cannot be canceled once the order is placed.
There will be no discounts available on any product purchased through Facetime or Skype calls.
Products purchased through Facetime or Skype calls will be eligible for returns or refunds only if there are manufacturing defects. Accessories are not returnable.
Order Delay / Cancellations Due to Delay
Due to the complexity in production, occasionally a product may not be produced as expected, which may result in a delay in your order.
If our garment construction team finds that the measurements provided are incorrect or inconsistent, we may contact you to verify them. The time taken to recheck these measurements may also delay the order.
Once the garment construction process has started, the order cannot be cancelled.
Refunds
A cancelled order within 24 hours will result in a credit voucher code for future purchases or a refund to your bank account.
Refunds will be processed as a credit to the customer’s Credit Card / Net Banking / Debit Card account within 7 business days.
During peak periods such as sales or festive seasons, processing refunds may take slightly longer.
Products purchased during sale periods will not be eligible for refunds.
At no point will Fabric Hub issue refunds exceeding the value of the product.
