Privacy Policy for Customers

1. Introduction

Welcome to Galaxy Art Embroidery ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Customer Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase embroidery designs, or interact with our platform services.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

• Personal Identification Data: Full name, email address, phone number, and billing/shipping addresses when you register or place an order.
• Transaction & Payment Information: Payment details (processed securely via authorized payment gateways such as Razorpay), purchase history, and subscription plans.
• Technical & Usage Data: IP address, browser type, device information, operating system, and page browsing activity collected via cookies and analytics.
• Customer Support Communications: Messages, feedback, and inquiry logs sent to our support desk.

3. How We Use Your Information

Your information is utilized for legitimate business purposes, including to:

• Process, fulfill, and deliver your embroidery design orders and subscriptions.
• Manage customer accounts, authenticate logins, and prevent fraudulent transactions.
• Provide customer service and respond to technical or purchase queries.
• Send order confirmations, invoices, updates, and promotional communications (if opted-in).
• Optimize our web application, product offerings, and user experience.

4. Data Sharing & Third-Party Services

We do not sell or rent your personal information to third parties. We share data only in limited scenarios:

• Service Providers: Secure payment processors (e.g., Razorpay), cloud infrastructure providers, and communication channels necessary to run our platform.
• Legal Compliance: When required by applicable laws, regulations, legal processes, or governmental requests to protect rights and safety.

5. Data Security & Storage

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. Sensitive transaction data is encrypted using SSL/TLS encryption. However, please note that no internet transmission is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and session storage to enhance site navigation, maintain user authentication sessions, and analyze traffic patterns. You can manage or disable cookie preferences in your web browser settings.

7. Your Privacy Rights

Depending on your location, you have the following rights regarding your personal data:

• Right to access, view, or update your personal account information.
• Right to request deletion of your account and associated personal data.
• Right to opt out of promotional communications at any time via unsubscribe links.

8. Contact Us

If you have any questions or concerns regarding this Customer Privacy Policy, please reach out to us: