1. Introduction
This Privacy Policy explains how digitextile (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you use our textile production management platform, including our web application and related APIs (the “Service”).
By accessing or using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
2. Information We Collect
We collect information needed to operate the Service and support your business workflows:
- Account details — name, email address, login credentials, role, and contact information for admins, managers, owners, and delivery staff.
- Business records — firm, factory, mill, party, and related master data you enter into the platform.
- Operational data — design patterns, production entries, challans, stock, sales orders, and delivery records.
- Usage & technical data — IP address, browser type, device information, session cookies, and log data used for security and troubleshooting.
3. How We Use Information
We use collected information to:
- Provide, maintain, and improve the Service
- Authenticate users and manage access permissions
- Process production, stock, challan, and sales workflows
- Send important service notices (for example, account or security alerts)
- Detect, prevent, and investigate fraud, abuse, or security incidents
- Comply with legal obligations
4. How We Share Information
We do not sell your personal information. We may share information only in these cases:
- With authorized users in your organization (based on roles and permissions you configure)
- With trusted service providers who help host, secure, or operate the Service, under confidentiality obligations
- When required by law, regulation, legal process, or to protect rights, safety, and security
- In connection with a business transfer (such as a merger or acquisition), with appropriate protections
5. Cookies & Sessions
We use essential cookies and session storage to keep you signed in, remember preferences, and protect against cross-site request forgery. These are required for the Service to function securely. Disabling them may prevent login or core features from working.
6. Data Retention
We retain personal and business data for as long as your account is active or as needed to provide the Service, meet legal and accounting requirements, resolve disputes, and enforce agreements. When data is no longer required, we delete or anonymize it where reasonably possible.
7. Security
We use industry-standard safeguards such as encrypted connections (HTTPS), access controls, password hashing, and role-based permissions. No method of transmission or storage is completely secure; please use a strong password and keep your credentials confidential.
8. Your Rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal information, or ask us to restrict certain processing. Account holders can update many profile details directly in the Service. For other requests, contact us using the details below.
9. Children’s Privacy
The Service is intended for business use by adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the Service after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
digitextile Email: [email protected]